Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system that gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Works the way you do

With a streamlined user interface, wizard-based tools and close integration with Microsoft Office applications, Microsoft CRM works the way your people work.

• Work in a familiar Microsoft Office Outlook 2010 interface - manage customer relationships without having to learn a new application.
• Create workflows and reports without the assistance of technical support via new wizard-based tools that are easy to use and maintain.
• Make more informed decisions in how to invest your time, budget and resources with the improved planning, forecasting and online/offline reporting features.

Works the way your business does

Microsoft Dynamics CRM provides choice and flexibility in how you implement and customize your CRM application so you can achieve the best possible fit for your business.

• Consistent business processes with flexible business automation tools built on the same foundation as Windows - the Windows Workflow Foundation (WWF).
• Conduct business globally with full support for multiple languages, multiple currencies and across multiple time zones.
• Model your business accurately with out-of-the-box support for many-to-many business object relationships and self-referential business relationships.

Works the way technology should

Microsoft Dynamics CRM is a highly flexible CRM system that can grow and change alongside your business, because it's built on industry-standard technology that's both reliable and efficient.

• Operational efficiency with a new multi-tenant architecture to help simplify deployment and support
• Multiple deployment options are supported, including on-premise, partner-hosted and Microsoft-hosted in North America.
• Enhance scalability and performance with clustering and load balancing, as well as parallel inbox processing and wide area network (WAN) performance improvements.