Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system that gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

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Office SharePoint Server 2010 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information-sharing across boundaries. SharePoint provides a single, integrated location where employees can efficiently collaborate with team members, find organizational resources, search for experts and corporate information, manage content and workflow, and leverage business insight to make better-informed decisions.

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CRM and Office Microsoft Dynamics CRM gives you the applications and capabilities you need to easily create and maintain a clear view of customer interactions from first contact through purchase and post-sales. With tools to enhance your company’s marketing, sales, and customer service processes, along with native Microsoft Office Outlook® messaging and collaboration client integration, Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

>> Microsoft Office and CRM work together 

When we say “business intelligence” (BI), we’re referring to a set of tools that help improve the decision-making process by providing data-driven historical, current and predictive views of customers and operations. It’s the process of turning that data into usable information. But BI doesn’t just reside in data warehouses. It’s in Word documents, emails, and PowerPoint slides. Microsoft technology supports BI by offering solutions that assist in information extracting, analysis and reporting across data sources using the affordable and familiar platforms that are not only designed to work together, but also keep everyone working toward the same company goals and support better decision making across the organization.

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Scribe makes it easy to integrate to and migrate from virtually any business application with Microsoft Dynamics CRM by providing a full set of essential building blocks with no need to write a single line of code. Scribe solutions for Microsoft Dynamics CRM support seamless portability between all deployment options available with Microsoft Dynamics CRM whether online, on-premise or hosted. Customer Effective utilizes the Scribe Insight platform for Microsoft CRM implementation projects with our clients.

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